Appreciation

We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments register.

VFS would, of course, be keen to hear from you if you have received an outstanding service from a particular member of our team and would be further delighted to receive your recommendations

Feedback

VFS aims to provide an efficient service to its applicants. If you have a feedback / complaint , we would like to know about it as soon as possible. Australia Visa Application Centre operated by VFS maintains suggestion/feedback form for the benefit of applicants. The forms are placed near the Feedback and Suggestion Box and every applicant has the right to write their feedback in the suggestion/feedback form.

Alternatively, you can e-mail your Feedback to: feedback.auth@vfshelpline.com or you may Contact us directly in person at a Visa Application Centre

In all cases please provide:

	Your name
	Address
	Telephone number and
	A clear description of your complaint with as much detail of names, dates, places and other background as possible

All complaints would be attended to promptly and an appropriate response will be provided to you within 2 working days (excluding the day of the complaint). If we are unable to give you a reply within this time we will tell you when we expect to do so and keep you up to date with the progress. Further, we would like you to note that your complaint will have no bearing on the decision arrived at for your application

In the unlikely event that you are not satisfied with our response, you could escalate your complaint to Australian Embassy, Bangkok. The complaint must be addressed to:

Australian Embassy
37 South Sathorn Road
Bangkok 10120 Thailand