The Short Messaging Service
('SMS') provided to visa applicants is to update the applicant on the current
status of the visa application VFS Australian Visa Application Centre is a
service provided by VFS Thailand. Ltd.
VFS Australian Visa Application Centre merely acts as a Logistics Agent with
responsibility to receive from an applicant applying for an Australian visa,
the applicant's passport, completed visa form, supporting documentation and the
applicable fees. VFS Australian Visa Application Centre is also responsible for
submitting the application to the Australian Embassy, on behalf of the
applicant, collecting the passport and supporting documents back from the
Australian Embassy and returning the passport back to the applicant by hand
delivery/courier to an address noted by the applicant on the visa form.
Note: There are circumstances where in, Australian Embassy
will handover the passport & the supporting documents to the Applicants
directly. VFS Australian Visa Application Centre is not liable for any delay in
processing or rejection of the visa application. Whilst every precaution is
taken while handling the passport of Applicants and important documents
submitted in support thereof, due to unforeseen events and circumstances, the
passport and documents may be lost in transit by accident, theft, natural
calamities (act of God) or any other reason, VFS Australian Visa Application
Centre will not be liable or responsible in any manner to the Applicant for the
The Applicant accepts that the courier service is operated by a third-party,
VFS Australian Visa Application Centre does not assume any responsibility or
liability for any deficiency in service on part of the courier company. In case
a Passport is lost or damaged in transit, the liability of VFS Australian Visa
Application Centre is restricted to reimbursement of fees charged by the
Ministry of Home Affairs, Government of Thailand, for replacement of lost /
damaged passport through normal application procedure.
VFS Australian Visa Application Centre shall not be responsible or liable for
any consequential loss or damage caused to the Applicant due to loss of his/her
Passport and supporting documents.
It is expressly understood that when the applicant or representative of the
applicant submits the passport, the visa form and the supporting documentation
along with the applicable fees, the applicant has understood the terms,
conditions and details herein. Application fees once paid by the applicant are
not refundable under any circumstances.
Bankers Cheque /Demand Drafts are subject to realization.
Advertising material may accompany the passport and supporting documents back
to the applicant. If the applicant does not wish to receive any advertising
material along with the passport and supporting documents, the applicant must
intimate the VFS Australian Visa Application Centre in advance. Please note
that no advertising material sent back with the passport and supporting
documents has the endorsement of the Australian Government.
No employee of VFS Australian Visa Application Centre may change / amend /
amplify the conditions mentioned herein.
For all claims, disputes of whatsoever nature, the courts of Thailand shall
alone have jurisdiction.
Head Office: Thai CC, Unit 2 & 3, 34th Floor,889, South Sathorn Road,