FAQs

1. When can I expect to collect my passport back?
   Visitor and Business Visa - Thai Passport – 3- 5 working days
   Visitor and Business Visa – Non Thai Passport – 10 working days
   Students and Student Guardian – Thai Passport – 11 working days
   Students and Student Guardian – Non Thai Passport – Advised by Embassy. (At least 11 working days)
   Transit Visa – 5 working days.
   Visa Evidencing – 5 working days
   
   
2. How do I know when my passport is ready for collection from the Australian Visa Application Centre?
   You may visit the website – www.vfs-au.net and follow “Track your passport” link.
   Call on the Australian Visa Application Centre Helpdesk – 02 6723476 – 79
   Send email to info.diacth@vfshelpline.com
   
   
3. Can I collect my passport from the Australia Embassy?
   No, you will need to contact the Australian Visa Application Centre to collect the passport between 1500 – 1630 hours.
   
   
4. My application and passport have been submitted and it has been a while, how can I enquire about the status of my application?
   Call on the Australian Visa Application Centre Helpdesk – 02 6723476 – 79 Send email to info.diacth@vfshelpline.com
   
   
5. Can I send someone else to collect my passport from the Australian Visa Application Centre?
   Yes, you may send your authorised representative to have your passport collected. The person should carry the following documents;
   Original receipt issued at the time of lodging application
   Letter of authority signed by you
   Photo copy of your passport data page which was handed over at the time of lodgement by the Australian Visa Application Centre.
   Copy of ID card of the authorised person collecting the passport.
   
   
6. Can I have my passport sent to my home or work address?
   Yes, you may choose to have the passport couriered to your location by paying an additional logistics charge at the time of lodgement.
   
   
7. Do I have to submit my passport and visa application with the Australian Visa Application Centre only?
   It is preferable to submit the application and passport at the Australian Visa Application Centre. You may choose to lodge your application at the embassy only with prior appointment.
   
   
8. Can I mail my visa application and passport to the Australian Embassy?
   You may send your application by mail or courier to the Visa and Immigration Office to :
   • Australian Embassy
   • Bangkok 37
   • South Sathorn Road
   • Bangkok 10120
   Your applications should include a Cashier’s Cheque or Bank Draft made payable to “The Australian Embassy Bangkok” in Thai Baht. Personal cheques and credit cards will not be accepted. You should ensure to send a complete application which includes the correct application forms, visa charge and relevant documents. See Visa Information.(linked to Visa Information)
   
   
9. Can I change my mind and ask for my passport to be returned by courier after I have lodged the application with the Australian Visa Application Centre?
   Yes, you may contact the Australian Visa Application Centre and make the request. You will require to pay the courier charges as applicable.
   
   
10. Can Thai Passport holder apply online visa?
    No, you will need to apply at Australian Visa Application Centre.
    
    
11. Can I submit application through courier service in Bangkok?
    Yes, you may contact the Australian Visa Application Center to make the request.
    
    
12. How do I make payment for visa charge?
    All payments for visa fees have to be made through Demand Draft/Bank Draft .You may choose to purchase Demand Draft at Australian Visa Application Centre at nominal charges. Charges are applicable per cheque purchased. Or you can buy Demand Draft from any Thai Bank drawn in the name of “Australian Embassy Bangkok”.
    
    
13. Can I apply for working and Holiday visa at Australian Visa Application Centre?
    No, you have to send your application directly to Australia. After receiving the letter, you can submit the same at the Australian Visa Application Centre for evidencing on passport.